Client Agreement

Terms & Conditions

General Expectations:

To me, Tarot is a sacred spiritual and personal development tool. A lot of time and energy goes into each Tarot reading. And your focus is just as important as mine. That is why I ask for minimal disruptions and for an open mind.

Please carve out a space that can be private and away from loud groups of people. Please silence your mobile phones and other devices during the reading. If at any time you take a call, that is a cue for me that the reading is over.
I encourage no more than two trusted friends or family members. If any one has a lot of negativity, their energy can dull the impact of the reading. Keep in mind that personal topics might come up that you might not feel comfortable talking about in front of others.
I expect you to be respectful at all times. I will not tolerate abusive language or behaviors at any time throughout the process.
Zoom Tarot Readings

Policy on Lateness:

Our policy on lateness, cancellation and no-shows requires 48-hour advance notice to reschedule in-person and virtual Tarot readings.

If you do not give advance notice, your fee for the appointment will be forfeited. Please take the time to email me or call me if you need to reschedule.

If you are more than 10 minutes late for your appointment, I will consider it cancelled. I put this time aside for you, and if you do not show or contact me, I cannot make that time available for another client. If you are late, you will forfeit that time, your reading will finish at the originally scheduled time.

Payments

Group & Event Readings

  • In-person group readings on site require a quiet space without interruptions. No more than three people at a time are permitted during group readings.
  • In-person and virtual group Tarot readings must be paid in full prior to the reading by PayPal.
  • Best You Tarot offers special event services upon request. A 50% deposit is required on confirmation of event booking. Full payment is due the day of the event, by check or PayPal.
  • Seven day advance cancellation notice is required for event bookings otherwise the 50% deposit will be forfeit.
  • If the event continues past 5 p.m., rates increase. If additional time is to be added to the event without pre-booking, premium rates also apply.
  • Heather Bragg and the client will discuss and clarify all aspects of the event prior to the event so that expectations are clear and confirmed.

Individual & Subscription Readings

  • Full payment is required prior to the reading by PayPal.
  • Tarot readings subscriptions are automatically drafted from your credit card every month through PayPal.
  • You can cancel the subscriptions at any time.
  • If you would like an additional reading within the same payment period, you will be invoiced separately.

Refunds
Refunds will only be provided if the actual Tarot reading has not been performed. For example, if you and Heather Bragg cannot agree on the question or the Tarot spread and the actual reading has not commenced, this qualifies for a refund. If your Tarot reading just started or is in the process or has completed, there will not be a refund. The reason for this is that Heather Bragg invests a significant amount of time and energy into each Tarot reading.

Privacy & Confidentiality
It’s imperative that Tarot readers protect the privacy of their clients. Clients entrust us with intimate details of their lives. It’s crucial that readers keep their clients’ information secure — which means not sharing stories about their clients with others.

Here’s my promise to you:

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. In addition to using regular Malware Scanning, your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

Dispute Resolution
When it comes to esoteric spiritual tools, the messages aren’t always immediately clear.If you are unhappy with the Tarot experience, I ask that you let the reading marinate a little. Sometimes, a Tarot reading takes time to make sense — perhaps events will fall into place or you might have an aha! moment where the reading will suddenly become clear to you. We do not offer refunds if a reading has already started. Great care is taken into preparing and performing a reading.

Liability

No Guarantees

Best You Tarot makes no representations, warranties or guarantees for any recommendations.

The client understands that Best You Tarot has no control over the final outcome or answered questions during the Tarot reading.

Not a Substitute for Professional Help

The client acknowledges that Heather with Best You Tarot is not a professional lawyer, financial advisor, healthcare worker or licensed therapist. 

By booking Best You Tarot’s services, you explicitly acknowledge that all Tarot readings and advice arising therefrom are provided and intended for the sole purpose of entertainment.

No Warranties

Best You Tarot makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Best You Tarot does not warrant or make any representations concerning the accuracy, likely results, or reliability of the Tarot reading.